Frequently Asked Questions
At Fatlab Designs, we know you might have questions about how laser engraving works, what materials we can engrave, and how to order your personalised gifts or branded items.
This FAQ section covers the most common queries from our customers — from design file types and turnaround times to shipping and custom requests. Whether you’re a first-time buyer or a returning business client, you’ll find helpful answers here.
If you can’t find what you’re looking for, please contact us — we’re always happy to offer friendly advice and free quotes.
Vector files (SVG, PDF, AI, EPS) are ideal.
All designs are imported and prepared in Lightburn which controls all of our lasers.
High‑resolution PNG/JPG also work — we’ll advise on best results.
Our UV and Fibre lasers have a work area of 300 x 300mm.
Our CO2 lasers for cutting and engraving have a work area of 500 mm x 300mm.
All lasers are fitted with rotary attachments for engraving curved items as small as rings up to large bottles, bowls and thermal cups.
Absolutely. Most of our work is engraving customer supplied items and materials.
Share details and a photo and we can check material and finish.
Yes we do — our CAD service prepares artwork and layouts when needed.
We’d much rather work with you to get the artwork right before we fire up the lasers.
Absolutely — from unique gifts to full production runs with a pricing structure that doesn’t disadvantage small batch sizes.
Simple jobs can be completed quickly; complex or batch work takes longer. Tell us your date and we’ll propose options.
In a real hurry? Give us a call and we may be able to reschedule our work and fit your job in for a same day service.
Yes — UK delivery is available. Local collection by arrangement.